Introduction

ProWin is committed to protecting the privacy of its clients, business partners and all visitors to this website. This Privacy Policy explains what data we collect, the purposes for which we process it, how we protect it and what rights you have regarding the processing of your personal data.

Personal data is processed in accordance with the Law on Personal Data Protection of the Republic of Serbia, as well as other applicable regulations.

What data do we collect?

Depending on how you use our website or communicate with us, we may collect the following information:

• first and last name
• email address
• phone number
• company name, where applicable
• information provided in a quotation request or message
• project information that you voluntarily provide to us
• technical information about the use of the website, such as IP address, browser type, device and similar data

Purpose of data processing

We process your personal data only for legitimate and clearly defined purposes, including:

• responding to enquiries submitted through the contact form, by phone or by email
• processing quotation requests
• arranging measurements, consultations and other services
• preparing quotations and communicating about products and project execution
• fulfilling contractual and legal obligations
• improving the operation of the website and user experience
• protecting system security and preventing misuse

Legal basis for processing

Personal data may be processed on the basis of your consent, taking steps at your request prior to entering into a contract, performance of a contract, compliance with legal obligations or our legitimate interests, depending on the specific circumstances.

Contact form and quotation request data

When you send us an enquiry or quotation request through the website, we use the information you provide so that we can respond to your request, provide the necessary information, prepare a quotation or arrange the next steps regarding your project.

Please do not provide information through our forms that is not necessary for processing your request.

Data retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or for as long as required by applicable regulations.

When there is no longer a need to retain the data, it is deleted, anonymised or otherwise appropriately removed from our systems, unless we are legally required to retain it for a longer period.

Sharing personal data

We do not sell or disclose your personal data to third parties for marketing purposes.

Personal data may be made available to trusted service providers that enable us to operate the website, email services, hosting, analytics or other business systems, but only to the extent necessary for them to provide those services.

Personal data may also be disclosed to competent public authorities where we are required to do so by law or where necessary to protect our rights and legitimate interests.

Data security

We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, disclosure or misuse.

Although we take reasonable security measures, no method of transmitting or storing information over the internet can guarantee absolute security.

Your rights

In accordance with applicable personal data protection regulations, you have the right to:

• request access to your personal data
• request correction of inaccurate or incomplete data
• request deletion of your data where the legal requirements are met
• request restriction of data processing
• object to the processing of your data
• request data portability where applicable
• withdraw your consent at any time where processing is based on consent

Requests relating to the exercise of your rights can be submitted through our contact page.

Cookies

Our website may use cookies and similar technologies to ensure the proper operation of the website, remember certain user preferences, analyse website usage and improve the user experience.

Where your consent is required for the use of certain cookies, such cookies will not be placed before you provide the appropriate consent.

Third-party services

The website may use third-party services, such as hosting, analytics, maps or other technical services required for the operation of certain website features.

Such service providers may process certain technical information in accordance with their own privacy policies and applicable regulations.

Links to other websites

Our website may contain links to third-party websites. ProWin is not responsible for how third parties collect, use or protect personal data.

We recommend reviewing the privacy policies of such websites before using them.

Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy from time to time in order to reflect changes in applicable regulations, our business operations, the website or the way in which personal data is processed.

Any changes will be published on this page and will apply from the date of publication unless otherwise stated.

Contact

If you have any questions regarding this Privacy Policy, the way we process your personal data or if you wish to exercise any of your rights, you can contact us.